Reliable and clear communications have never been more critical than in today’s business environment. Communication drives the customer experience—and collaboration drives communication. The 8x8 X Series transforms collaboration and customer experiences by providing voice, video, chat and contact center in one easy-to-use platform.
Deliver a low cost, targeted customer experience
Offering voice, video, chat & contact center all on one cloud platform, X Series allows you to quickly react to customer needs and stop paying for, administering and maintaining separate applications.
Identify actionable insights with analytics
With X Series' advanced analytics, CIOs, business managers and supervisors can view the big picture, or drill down to individual numbers, providing the ability to make decisions and maximize results.
Facilitate flexible work locations
X Series offers an all-in-one collaboration solution for users in any location. With the ability to navigate between communication channels and use on-the-go, X Series scales with your business needs.
Advanced Communications Analytics
Help your customers see how their business is really running—everywhere. Use 8x8 analytics to study call traffic and measure service quality to detect, reward and encourage star performance.
"Our 8x8 solution can handle any kind of customer contact: phone, online, chat, voicemail, email. Customers get to choose how they want to communicate, and we’re able to give each of them the excellent service they deserve."
Uf Tukel Co-President and Founder WMPH Vacations
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